PRIVACY POLICY
TICOOLFLOW by TITAN FLUID TECHNOLOGY is committed to protecting your privacy and handling your personal data with transparency and care.
OVERVIEW
TITAN FLUID TECHNOLOGY ("we", "us", or "our") operates the TICOOLFLOW brand and website at ticoolflow.com. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage with us as a business partner, customer or prospective customer.
TICOOLFLOW is a B2B brand serving engineering, procurement and operations professionals in the data center and liquid cooling industry. The personal information we collect is primarily professional contact information provided in the context of business inquiries, engineering consultations, product requests and commercial transactions.
Scope of This Policy
This policy applies to all personal data collected through ticoolflow.com, our inquiry forms, email communications, and related business interactions. It does not apply to third-party websites linked from our site.
DATA WE COLLECT
We collect information you provide directly and information collected automatically when you use our website.
Contact Information
- Full name and job title
- Company name and industry
- Business email address
- Phone number
- Country and region
Inquiry Information
- Product and application details
- Technical specifications provided
- Quote and RFQ details
- Engineering consultation notes
- Sample and compatibility requests
Usage Data
- IP address and browser type
- Pages visited and time spent
- Referring website or search query
- Device type and operating system
- Geographic location (country/city)
Communications
- Email correspondence content
- Form submissions and messages
- Download and resource requests
- Newsletter subscription preferences
HOW WE USE YOUR DATA
We use your information for the following legitimate business purposes:
Processing Inquiries & Quotes
To respond to RFQs, product inquiries, engineering consultations, sample requests and compatibility reviews.
Business Communication
To communicate about products, technical specifications, pricing, order processing and customer support.
Website Improvement
To analyze website usage, improve content relevance, optimize user experience and understand which products and resources are most useful to our visitors.
Marketing Communications
To send relevant product updates, technical resources, industry news and engineering content -- only where you have consented or where we have a legitimate interest as a B2B contact.
Legal & Compliance
To comply with applicable laws, regulations, legal processes and to protect our rights and interests.
DATA SHARING
We do not sell your personal information. We may share your information only in the following limited circumstances:
| Recipient | Purpose | Safeguards |
|---|---|---|
| Service Providers | CRM, email, analytics, hosting | Data processing agreements |
| Distribution Partners | Order fulfillment where required | Contractual obligations |
| Legal Authorities | Legal compliance or court orders | Only as legally required |
| Business Successors | Merger, acquisition or asset sale | Notice provided to users |
DATA RETENTION
We retain your personal information only as long as necessary for the purposes described in this policy or as required by applicable law.
SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.
SSL/TLS Encryption
All data transmitted via encrypted connections
Access Controls
Restricted access on need-to-know basis
Secure Storage
Data stored on secure, monitored infrastructure
While we take reasonable precautions, no internet transmission is completely secure. We encourage you to use secure connections when submitting sensitive information.
YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data where applicable.
Right to Object
Object to processing for direct marketing or legitimate interests.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, please contact us at privacy@ticoolflow.com. We will respond within 30 days. We may need to verify your identity before processing your request.
INTERNATIONAL DATA TRANSFERS
TICOOLFLOW operates globally as a B2B brand. Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your own.
When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms as required by applicable data protection law.
CONTACT US
Privacy Enquiries
GET IN TOUCH
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact our team.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
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